Espresso Midwest Policies



Shipping and Purchasing Policy

Shipping and Handling

Shipping and handling fees are not included in our prices unless noted.

Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address. Some oversized or special handling orders will need to be shipped via Common Carrier. On any order that requires special attention, a customer service representative will call you and provide you with a quote on shipping costs. Delivery of oversized or special handling orders may require a signature at the time of delivery.

Most orders will be shipped within 2 business days of placing the order. We reserve the right to select the shipping method on all free shipments. Standard ground shipping times will vary from 2-10 days. Orders weighing over 150 lbs may be shipped via common carrier to your loading dock. If you require shipping methods and/or services other than those stated above, such as express shippingor liftgate delivery, additional fees will be assessed. Please contact us for a quote. If you need to cancel an order, please contact us by phone as soon as possible. You will be responsible for round trip shipping costs on orders that have been shipped prior to cancellation, for orders that are refused at time of delivery, and orders that are returned to us due to incorrect shipping information.

Delivery

Due to our vast inventory, we are able to ship most orders within 1-2 business days after receiving a payment-approved order. Items listed as “special order” will be shipped at the earliest possible date. Upon receiving a “special order”, Espresso Midwest, Inc. will contact you with the projected shipping date, and will confirm the actual shipping date when it becomes available. While we make every effort to provide your order by the desired date, Espresso Midwest, Inc. does not guarantee the timely delivery of any item.

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. While we will make every effort to provide your order by the desired date, Espresso Midwest, Inc. does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.

Espresso Midwest, Inc. and or the carrier is not responsible for making unloading arrangements for truck shipments Truck drivers are not required to provide assistance. UPS is our preferred carrier.

Damages and Shortages

All merchandise shortages or damage must be reported wit in 48 hours of receipt. Truck line deliveries: freight damage is the responsibility of the carrier. Make note of any damage on the freight bill before you sign it. Do not unpack the shipment and file all claims with the carrier.

Special Orders

Special orders are welcome, just ask! Please e-mail service@espressomidwest.com with your request.

Items listed as “special order” will be shipped at the earliest possible date. Upon receiving a “special order”, Espresso Midwest, Inc. will contact you with the projected shipping date, and will confirm the actual shipping date when it becomes available. While we make every effort to provide your order by the desired date, Espresso Midwest, Inc. does not guarantee the timely delivery of any item.

Repacking Cost

All Glass/China/Consumables/breakables: (i.e., cocktail mix, syrups) cannot be shipped by UPS unless we repack these products to insure safe delivery. Repacking cost is $ 5.95 additional charge.

Warranty Information

Espresso Midwest, Inc. stocks well known, standard brands which are backed by their respective Manufactures. Customers must abide by the warranty instructions provide by the Manufacturer.

Privacy Policy

Espresso Midwest, Inc. values it's customers right to privacy. Espresso Midwest, Inc. allows customers that use this website to create an account registration that requires the completion of our registration form. During registration a user is required to give their contact information (such as but not limited to name, email address, bill to and ship to address). This information is used to add a personalized experience to this website and to offer our customers ease of use during the order process. At no time will you be asked to store any credit card information with us...for your security all credit card information must be entered each time you place an order.

All information pertaining to our customers is stored in a secure database and non accessible by third parties. All contact information may be changed at anytime via our customer account interface.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

On occasion Espresso Midwest, Inc. may contact our users about the services on our site for which they have expressed interest.

Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, you may unsubscribe from our mailing list at anytime from our mainpage. This procedure physically removes your email address from our lists.



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Copyright 2009-2010 Espresso Midwest, Inc - For customers of the 50 United States only.


Our locations
3268 W County Rd 42
Burnsville, MN
55337
34686 Hay Creek Trail
Jenkins, MN
56472
1925 Susquehanna Ave
Superior, WI
54880
3642A-11th Lane
Baraboo, WI
53913
2410 Daniels
Madison, WI
53718
7850 N. Washington Street
Grand Forks, ND
58203
224 N. Park St
Hebron, ND
58638
26712 481st Ave
Brandon, SD
57005